Last Sunday, before we get back from Orlando, we went to the City Walk at Universal to have lunch and we took the boat ride to the Hard Rock Hotel. The hotel is beautiful and you can feel a good leadership managing the hotel, since you arrive. Smiling faces welcoming you, consistently all over the place, but what was greater we found a little Ice Cream store and I took all of my girls to get a sweet dessert. You know how difficult is to have six woman making choices about what they want… but the associates working there where patient enough to handle the classic “mmm… no… better this… oh, no instead of that…” several times. Long story short, the service was awesome, even when we finished and the little one asked for water, they brought us water for every one… they treated us just like if we were the owners of the place… for a big check of $16.05 (Tax included’) from 7 people. Sure, my daughters and my beloved one walked out with great smiles and great satisfaction… customer service always makes the difference! For sure on our next Orlando trip, we want to stop there! :)
I know just a little about my grand grand parents, but I have the names and a picture. Lucecita García Luna and Blas Carrasco, they had 19 kids… It's obvious there no was TV on that time. One of their sons, Eduardo Carrasco García Luna, married María Contreras Nuñez, who was daughter of Vicentita Nuñez and Teodoro Contreras. They had five kids: Natalia, Eduardo, Alicia Solveigh, Manuel and Lolita. My Grandpa Eduardo used to work for the city of Tlalnepantla and he was recognized because his honest service. He was also a talented self taught musician, he played piano, violin and other musical instruments. He was always a family man, and he died in the early 60’s. I barely remember when he past away. It is one of my first memories, and it was a painful process for the family. My grandma moved from Tlalnepantla to Mexico city to live close to his two sisters Margarita (Mago) and Linda. Grandma was a faithful woman. I remember her as a devoted Christian Catholic. She walked every day f
Now THAT'S what I call customer service! Incredible!
ReplyDelete